Return and Refund Policy

Last Updated:2025.02.09

1. Returns
We offer a15-day return policyfrom the date of purchase. If 15 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.

To be eligible for a return:
- The item must have a verifiable issue related to functionality or quality.
- The issue must be reported and confirmed by our customer support team.
- Proof of purchase (receipt or order confirmation) is required.

Non-Returnable Items:
The following items cannot be returned:
- Perishable goods (e.g., food, flowers, newspapers, magazines).
- Personal care and sanitary products.
- Hazardous materials, flammable liquids, or gases.

Partial Refunds (if applicable):
In certain cases, only partial refunds may be granted:
- Items with signs of use or damage not caused by us.
- Opened CDs, DVDs, software, or video games.
- Any item returned after 30 days from delivery.

🚫 Do not send your purchase back to the manufacturer.

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2. Refunds
Once we receive and inspect your return, we will notify you via email about the approval or rejection of your refund.

- Approved refunds: The refund will be processed and credited back to your original payment method within the time frame specified by your bank.
- Denied refunds: If your return does not meet the eligibility criteria, we will notify you via email with further instructions.

Delayed or Missing Refunds
If you haven’t received your refund yet:
1. Check your bank account again.
2. Contact your credit card provider, as it may take additional time for your refund to be officially processed.
3. Reach out to your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us.

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3. Sale Items
Only regular-priced items are eligible for refunds. Sale items are non-refundable.

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4. Exchanges
We only replace items that are defective or damaged. If you need an exchange for the same item:
- Contact us with photo proof of the defect or damage.
- If approved, we will guide you on the next steps.

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5. Gift Returns
- If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of the return. A gift certificate will be issued upon receipt of the returned item.
- If the item was not marked as a gift, the refund will be credited to the original purchaser.

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6. Shipping Costs for Returns
- If the item is faulty or of poor quality and our team confirms the issue, you do not need to return the item.
- Shipping costs for returns are the responsibility of the customer, unless otherwise stated.

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7. Policy Updates
We reserve the right to update or modify this Return and Refund Policy at any time. Changes will be posted on this page, and continued use of our website or services constitutes acceptance of these changes.

For any questions regarding returns or refunds, please contact our support team.